GDC Austin: Running A Global Community In Final Fantasy XI
What does it take to run an MMO on three platforms and in three regions, with one player base? Square Enix's Final Fantasy XI requires answers to a number of questions about coordinating internationally and communicating with a diverse group of players.
Robert Allen Peeler, assistant community manager, delivered a speech on Game Developers Conference Austin's last day regarding the problems that Square Enix faces globally with a player base who enjoys the game on the Xbox 360, PlayStation 2, and PC. The game operates in Japan, North America, and Europe, in Japanese, English, French, and German -- all on one set of servers.
And, of course, says Peeler, "we have customer service set up in every region we sell to." When it comes to patches, "for every region and every platform we use simultaneous global updates."
Though the game is run in multiple regions, "one of our problems is conveying the users' opinions in any language to our developers, who live in japan and speak only Japanese," says Peeler. "One of our biggest concerns is being able to address the thoughts and concerns of all of the players in our game."
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